With over 28 years of experience in the aviation and logistics sectors, this professional has worked extensively in India, South East Asia, and globally. Specializing in air cargo, they excel in achieving targets, maintaining a positive attitude, and fostering cooperation. Their proven success in strategic planning, business development, and building long-term partnerships focuses on bottom-line performance, high-level objectives, and P&L. They organize and supervise the activities and work of subordinates to ensure that all work within the Key Account Management function is carried out efficiently and consistently with operating procedures and departmental policy.

Throughout their career, they have provided on-the-job training and constructive feedback to support the overall development of their subordinates. By monitoring the financial performance of activities within the Key Account Management function versus budgets, they identify and rectify areas of unsatisfactory performance promptly and capitalize on potential performance improvement opportunities. Establishing and maintaining excellent relationships with key customers by informing them of new products and updates on existing products has been instrumental in developing and growing long-term contract business. They ensure that premium key accounts are adequately focused on maximizing sales and strengthening business relationships while achieving projected sales figures against periodical benchmark targets.

This professional has managed the categorization of the market and prioritized clusters or segments to identify and develop new clients from beneficial segments. Leading the delivery of effective sales presentations to customers with customized solutions has been key to securing business deals. They have developed, updated, and maintained a database of existing and potential customers through the implementation of a customer relationship management system. Additionally, they assist with customers’ queries, investigate customer complaints, and ensure they are resolved to customer satisfaction. They manage the execution of account agreements and contracts, performing audits to ensure compliance, and identifying opportunities for further sales and new areas for development through detailed industry research.

Their extensive training includes Conflict Management Training at Lufthansa Cargo and the Profit for Professionals program, where they completed all three modules with certification. They have achieved significant profit targets for assigned trade lanes during their tenure at Lufthansa Cargo AG in India, including a turnaround in the Export/Import ratio and notable growth in cargo tonnage. At KLM Royal Dutch Airlines, they designed effective marketing campaigns to assist customers in achieving sales and margin targets. Their tenure at The Oberoi group of hotels involved developing pricing tools and increasing sales by 30% through business relationships with diplomatic missions. As a certified trainer by Hyatt International Hotels, they accomplished advanced modules 1 & 2 with honors in the Train the Trainer program. Their career achievements reflect a commitment to excellence and an ability to drive results in the aviation and logistics industries through strategic planning, effective training, and relationship building.